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Got questions?
Let’s see if we can help you with the answer directly
Have questions? You might find the answers here. If you can’t find what you’re looking for, feel free to contact us at info@prideeurope.nl. For inquiries about warranty, service, delivery times, item numbers, or spare parts, please reach out directly to your dealer.
How do I get service for my product?
If your power chair needs service or repairs, contact your authorized Quantum provider.
Where can I find my serial number?
The serial number for your power chair begins with the letter J and is found on the back of the base of your power chair. Remove the rear shroud and look for a white barcode sticker on the back of the base.
If you have iLevel power adjustable seat height, you can also look for the seating system serial number, which is found by looking up directly under the seat pan. This number begins with a Y and is 14 digits long. You may also find your serial number written on the inside cover of your product’s owner’s manual.
Am I covered under warranty if I’m not the original owner of the product?
Warranties for Quantum products only apply to the original owner of the product and are not transferrable.
Where do I tighten my joystick to the chair?
If you do not have a receiver block (usually you do not with a captain’s seat), tighten the setscrew on the controller bracket. Then tighten the setscrew on the armrest your joystick is located next to.
If you do have a receiver block (usually you do with a rehab seat), open the lever, turn the lever to tighten it, and then close the lever.
Explore our product range
Ride with freedom
Power Chairs
When it comes to complex rehab mobility, Quantum power chairs are in a class of their own. With a variety of models designed to meet different needs, there is a Quantum chair for every user. From the ultra-narrow Edge 3 Stretto for tight spaces to the versatile 4Front 2 and Q6 Edge 2.0, you are sure to find the perfect chair to enhance comfort, independence, and daily functionality.
Customize your ride
Accessories
Quantum’s wide range of accessories ensures that your power chair fits your lifestyle perfectly. From advanced seating and positioning systems to practical items like fender lights, backup cameras, and Bluetooth connectivity, every accessory is designed to enhance your mobility experience.
